Delivery Options
We offer a range of delivery options, depending on your delivery address, the items in your basket and the services available for your postcode.
Available delivery options will be shown at checkout before you place your order. Some products may have limited delivery options due to size, weight, supplier restrictions, stock availability or delivery location.
Standard Delivery
Our Standard Delivery service usually aims to deliver within 3–5 working days from dispatch.
You’ll receive a dispatch confirmation once your order has left us. Where tracking is available, your dispatch email or courier notification will include tracking details so you can follow your delivery.
Delivery timescales are estimates and may vary during busy periods, bank holidays, adverse weather, courier delays or supplier dispatch delays.
Faster Delivery
Need your order sooner? Faster Delivery may be available on eligible items and eligible postcodes.
Faster Delivery usually aims to deliver within 1–2 working days from dispatch, subject to stock availability, courier availability and your delivery location.
If Faster Delivery is available for your order, this option will be shown at checkout.
Faster Delivery applies to working days only and does not include weekends or bank holidays. Orders placed after our daily dispatch cut-off (12pm), at weekends or on bank holidays will usually be processed on the next working day.
Click & Collect
Click & Collect is always free from participating Home Hardware stores.
You can check Click & Collect availability on the product page and in your basket once you have selected your preferred collection store.
When your order is ready to collect, you’ll receive a notification by email, phone or text, depending on the contact details provided and the store handling your order.
Please wait until you have received confirmation that your order is ready before visiting the store.
There is no minimum spend for Click & Collect.
Click & Collect Only products
Some products are marked as Click & Collect Only. These items cannot be delivered to a home address and must be collected from a participating store.
If a product is Click & Collect Only, this will be shown clearly on the product page and in your basket before you place your order.
Supplier-direct deliveries
Some products may be dispatched directly from one of our suppliers. These may also be called supplier-direct, direct-shipping or dropshipped items.
Supplier-direct items may have different delivery timescales, courier arrangements or delivery restrictions. Lead times can vary depending on the supplier and product type.
Some supplier-direct deliveries may take longer than our usual Standard Delivery service. Where available, estimated delivery information will be shown on the product page, at checkout, or confirmed after your order has been placed.
Faster Delivery, Click & Collect, named day delivery and Saturday delivery may not be available for supplier-direct items.
Some suppliers or couriers may contact you directly to arrange delivery.
Large, heavy or bulky items
Large, heavy, fragile or bulky items may require a specialist delivery service and may have different delivery timescales.
Some larger items may only be delivered Monday to Friday. Delivery may be to kerbside only, depending on the courier, supplier, product type and access at the delivery address.
Kerbside delivery means the item may be delivered to the nearest safe and accessible point outside your property, rather than being carried inside.
If any special delivery restrictions apply, these will be shown on the product page, at checkout, or confirmed by our customer service team.
Orders sent in more than one parcel
Your order may arrive in more than one parcel, especially if it contains multiple items, large items, restricted products or items dispatched from different locations.
Some orders may need to be split into multiple parcels or consignments due to size, weight, quantity or product type.
If your order is sent in more than one parcel, the parcels may arrive at different times and you may receive separate dispatch confirmations, courier updates or tracking details.
Delivery updates and tracking
Where tracking is available, you’ll receive tracking information once your order has been dispatched or collected by the courier.
Some courier services may provide delivery updates by email, text message or app notification. This may include an estimated delivery window, driver information or live tracking where available.
Tracking details may not update immediately after dispatch, so please allow time for the courier system to refresh.
For more information, please see our Track My Order page.
Signature and delivery confirmation
Some deliveries may require a signature, photo proof of delivery, delivery PIN, or another form of delivery confirmation.
Delivery confirmation requirements may vary depending on the courier, product type, delivery location and order value.
Saturday delivery
We do not currently offer Saturday delivery as a selectable delivery option.
During busy periods, some couriers may attempt delivery on a Saturday, but this is not guaranteed and cannot currently be selected when placing your order.
Named day delivery
Named day delivery is not currently offered as a standard checkout option.
If you need delivery on a specific working day, please contact us before placing your order and we’ll confirm whether this may be possible. We cannot guarantee named day delivery for all products, postcodes or courier services.
Named day delivery is not usually available for supplier-direct items.
Working days
Working days are Monday to Friday, excluding bank holidays.
Delivery timescales are counted from dispatch, not from the time the order is placed. Orders placed after our daily dispatch cut-off, at weekends or on bank holidays will usually be processed on the next working day.
Delivery restrictions
Some delivery options may not be available for every product, postcode or supplier.
This may apply to large, heavy, hazardous, fragile, restricted, supplier-direct, Click & Collect Only or remote-area deliveries.
If we are unable to deliver an item to your address, or if your selected delivery option is not available, we will contact you as soon as possible.
Last updated 06/07/26
