Track My Order
You can view your order status and tracking information from your order details page.
After placing your order, you’ll receive an order confirmation email. Click the View Order Details button in this email to manage your order, check its progress and view any available tracking updates.
How to track your order
To track your order:
- Open your order confirmation email
- Click the View Order Details button
- View your order status, delivery updates and tracking information where available
Once your order has been dispatched, tracking details will be shown on your order details page where available. You may also receive tracking updates directly from the courier by email, text message or app notification.
Order statuses
Your order details page will show the current status of your order.
For home delivery orders, you may see:
- Processing — your order has been received and is being prepared.
- Completed — your order has been dispatched or completed.
- Cancelled — your order has been canceled.
- Refunded — your order has been fully refunded.
- Partially refunded — part of your order has been refunded.
For Click & Collect orders, you may see:
- Pending — your order has been received and is waiting to be processed by the store.
- Awaiting collection — your order is ready to collect from your selected store.
- Complete — your order has been collected.
- Refunded — your order has been refunded.
The exact information shown may vary depending on the delivery method, product type and whether your order is being delivered to your address, collected from store, or sent directly from a supplier.
Courier tracking
Where courier tracking is available, your order details page will show the tracking information for your delivery.
Your courier may also send you a separate tracking notification. This may include:
- Your tracking number
- A link to the courier tracking page
- Estimated delivery date
- Delivery window, where available
- Options to manage your delivery, such as leaving with a neighbour, choosing a safe place or rearranging delivery
The courier used for your order may vary depending on the delivery address, product type, parcel size, supplier and service selected.
Tracking not showing yet?
Tracking information is usually available once your order has been dispatched and collected by the courier.
If tracking is not showing yet, it may be because:
- Your order has not yet been dispatched
- The courier has not collected or scanned the parcel yet
- The tracking system has not updated
- Your order is being prepared in more than one parcel
- Your item is being dispatched directly from a supplier
- Your order is for Click & Collect rather than home delivery
Please allow time for tracking information to update after dispatch.
Orders sent in more than one parcel
Some orders may be sent in more than one parcel due to the size, weight, quantity or type of items ordered.
If your order is split into multiple parcels, you may receive more than one tracking number. Parcels may also arrive on different days or with different couriers.
Your order details page will show available tracking information for each parcel where this is available.
Supplier-direct deliveries
Some products may be dispatched directly from one of our suppliers. These may also be called supplier-direct, direct-shipping or dropshipped items.
Supplier-direct orders may have different tracking updates, courier arrangements or delivery timescales. In some cases, the supplier or courier may contact you directly to arrange delivery.
If tracking information is available for a supplier-direct item, it will be shown on your order details page or sent to you by email.
Click & Collect orders
Click & Collect orders are not tracked in the same way as home delivery orders.
You can use your order details page to view the status of your Click & Collect order. Once your order is ready, you’ll receive a notification by email, phone or text, depending on the contact details provided and the store handling your order.
Please wait until you have received confirmation that your order is ready before visiting the store.
Haven’t received your order confirmation email?
If you cannot find your order confirmation email, please check your spam or junk folder first.
If you still cannot find it, please contact our customer service team with your name, postcode and any payment confirmation details you have, and we’ll look into it for you.
Need help with tracking?
If your tracking has not updated, your parcel appears delayed, or you’re unsure what the status means, please contact our customer service team with your order number and we’ll be happy to help.
Last updated 06/07/26
