VAT Invoices

VAT is included in our website prices where applicable. If you need a VAT invoice for business or accounting purposes, you can request one for your order.

Is VAT included in my order?

Prices shown on our website include VAT where applicable at the relevant rate.

The VAT applied to your order may vary depending on the products ordered, delivery location and VAT rules that apply.

Your order confirmation email provides a summary of your purchase, but it may not always be a formal VAT invoice.

How to get a VAT invoice

Where available, you can download or request a VAT invoice from your order details page.

To access your order details page, click the View Order Details button in your order confirmation email.

If VAT invoice download is not available for your order, please contact our customer service team and we’ll be happy to help.

Requesting a VAT invoice

To request a VAT invoice, please contact us with:

• Your order number
• Your full name
• Your company name, if applicable
• Your VAT registration number, if applicable
• The billing address you would like shown on the invoice
• The email address you would like the invoice sent to

We’ll email your VAT invoice as a PDF once it has been generated.

Business details on your invoice

Please make sure your billing details are correct when placing your order.

If you need a company name, VAT number or specific billing address shown on your VAT invoice, please include this information when requesting your invoice.

We may not always be able to amend invoice details after an invoice has been issued, so please contact us as soon as possible if anything needs corrected.

Click & Collect VAT invoices

Click & Collect orders are placed and paid for online through Home Hardware Direct.

If you need a VAT invoice for a Click & Collect order, please use the View Order Details button in your order confirmation email where available, or contact Home Hardware Direct with your order number.

Your collection store cannot issue a VAT invoice for an online Click & Collect order.

Refunds and credit notes

If your order is refunded, partially refunded or changed after your VAT invoice has been issued, we may need to issue an updated invoice or credit note.

Please contact us with your order number if you need updated VAT paperwork after a refund or adjustment.

Our VAT and company details

Home Hardware Direct Limited
VAT Registration Number: GB 435482977
Registered Company Number: SC760750

Our VAT registration number is also shown in the footer of our website.

Need help?

If you need help with a VAT invoice, please contact our customer service team with your order number and the details you need included.

Last updated 06/07/26