Changing an Order
Once an order has been placed, it may begin processing quickly. For this reason, we cannot guarantee that changes can be made after checkout.
If you need to change something, please act as soon as possible.
How to request a change
After placing your order, you’ll receive an order confirmation email.
Click the View Order Details button in this email to view your order status and manage your order where available.
You can also contact our customer service team with your order number and details of the change you would like to request.
For Click & Collect orders, you may also contact your selected collection store directly.
What we may be able to change before dispatch
If your order has not yet been dispatched, we may be able to help with:
- Updating the delivery address
- Changing a home delivery order to Click & Collect
- Removing items from the order
- Cancelling the order
- Cancelling part of the order
- Correcting contact details, such as phone number or email address
- Updating delivery notes or access information, where possible
Changes are not guaranteed and depend on the order status, delivery method, stock availability and how far the order has progressed.
If items are removed from your order, or if your delivery method is changed, any refund due will be issued to the original payment method used at checkout.
Changing from delivery to Click & Collect
If your order has not yet been dispatched, we may be able to change your order from home delivery to Click & Collect.
This will depend on:
- Whether the item is available for Click & Collect
- Your selected collection store
- Store stock availability
- Whether the item can be ordered into store from our central warehouse
- Whether the order has already started dispatch processing
If the change is possible, we’ll confirm the next steps and any refund due for delivery charges.
Changing a Click & Collect store
If you have placed a Click & Collect order, we may be able to change the selected collection store before the order has been collected.
This depends on stock availability at the new store and whether the original store has already prepared the order.
If the item is not available at the new store, or cannot be ordered into that store, you may need to cancel the original order and place a new order with your preferred store selected.
What we cannot usually change after ordering
Once your order has been placed, we cannot:
- Add items to the order
- Swap products for different items
- Apply discount codes after checkout
- Change the payment method
- Change the delivery service
If you need different items, the quickest option may be to cancel the original order, if cancellation is still possible, and place a new order.
Once your order has been dispatched
Once an order has been dispatched, we cannot update the delivery address or make any edits to the order.
If courier tracking is available, the courier may offer delivery management options, but this depends on the courier and service used.
If you no longer want the order, please see our Order Cancellation or Non-Faulty Returns guidance.
Supplier-direct orders
Some items may be dispatched directly from one of our suppliers.
Supplier-direct orders may begin processing quickly and may have different amendment or cancellation rules. Once a supplier has started preparing or dispatching the item, changes may not be possible.
If you need to change a supplier-direct order, please contact us as soon as possible and we’ll confirm the available options.
If your Click & Collect order has already been collected
If your Click & Collect order has already been collected, it cannot be changed or cancelled.
If you no longer want the item, or there is a problem with it, please follow the Click & Collect returns process.
After collection, you’ll receive a Thanks for collecting your order email. At the bottom of this email, you’ll find options to Arrange a return or Call the store.
Need help?
To request a change, please contact us as soon as possible with:
- Your order number
- The change you would like to make
- Your delivery postcode or collection store
- The item or items affected
We’ll let you know whether the change is still possible.
Last updated 06/07/26
