Order Confirmation

Once your order has been placed successfully, you’ll receive an order confirmation email from us.

This email confirms that we have received your order and contains important information about your purchase.

What’s in your confirmation email

Your order confirmation email will usually include:

• Your order number
• A summary of the items ordered
• Your delivery address or chosen Click & Collect store
• The payment total and payment method used
• Your selected delivery or collection option
• A View Order Details button

Please keep your order confirmation email, as you may need it if you contact us or collect an order in store.

View Order Details

At the bottom of your order confirmation email, you’ll find a View Order Details button.

You can use this to:

• View your order status
• Check delivery or collection updates
• View tracking information, where available
• Manage your order, where available
• Request cancellation, where available
• Check your selected delivery address or Click & Collect store

The options shown may vary depending on your order status, delivery method and whether your order is being delivered, collected from store, or sent directly from a supplier.

I haven’t received a confirmation email

If you haven’t received a confirmation email within 30 minutes of placing your order, please:

• Check your spam or junk folder
• Check any promotions or filtered inbox folders
• Make sure the email address entered at checkout was correct
• Check whether payment has been completed successfully

If you still cannot find your confirmation email, please contact our customer service team with:

• Your full name
• Your postcode
• The email address used at checkout
• The approximate order time
• The payment method used
• Any payment confirmation or transaction reference you have

We’ll check whether your order was placed successfully.

Payment taken but no confirmation email

If payment appears to have been taken but you have not received an order confirmation email, please contact us before placing another order.

This helps us check whether the order was created successfully and avoids duplicate orders being placed by mistake.

Separate dispatch or collection notifications

Your order confirmation email is not the same as a dispatch or ready-to-collect notification.

For home delivery orders, you’ll receive a separate dispatch update when your order has been dispatched. Where tracking is available, this will be shown on your order details page or sent to you by the courier.

For Click & Collect orders, your selected store will contact you when your order is ready to collect. Please do not travel to the store until you have received confirmation that your order is ready.

Orders sent in more than one parcel

Some orders may be sent in more than one parcel due to the size, weight, quantity or type of items ordered.

If your order is split into multiple parcels, you may receive more than one dispatch update or tracking notification.

Supplier-direct orders

Some products may be dispatched directly from one of our suppliers.

Supplier-direct orders may have different dispatch times, tracking updates or delivery arrangements. Where available, updates will be shown on your order details page or sent to you by email.

Need help?

If you have a question about your order confirmation, please contact our customer service team with your order number, if available.

Last updated 06/07/26