Collection Times

Click & Collect times can vary depending on your selected store, whether the item is already available in-store, and whether the item needs to be delivered to the store from our central warehouse.

Please wait until your chosen store has confirmed that your order is ready before travelling to collect it.

When will my order be ready?

The estimated collection time will be shown on the product page, in your basket, or on your order details page where available.

Some items may be available to collect sooner if your selected store already has stock. Other items may need to be ordered into store from our central warehouse, which can take longer depending on the store’s delivery schedule.

Once your order is ready, your selected store will contact you by phone, email or text, depending on the contact details provided and the store handling your order.

Please wait for your ready notification

Please do not visit the store to collect your order until you have received confirmation that it is ready.

Your order may need to be checked, picked, transferred from our warehouse, or prepared by the store before collection.

You can also check your order status by clicking the View Order Details button in your Click & Collect order confirmation email.

Store stock availability

Some of our stores have live stock syncing with our website. For these stores, the website may show the quantity currently available for collection.

Stock information is updated regularly, but it should still be treated as an estimate. Stock can change throughout the day due to in-store sales, customer reservations, order processing or stock adjustments.

If you need an item urgently, we recommend contacting your selected store directly to confirm availability before travelling.

Stores without live stock syncing

Some stores do not currently sync live stock with our website.

For these stores, the website may show an estimated collection date based on when the item could be delivered to the store from our central warehouse.

This does not always mean the store has the item in stock today. The store may already have the product available locally, but our website may not be able to confirm this in real time.

If your selected store does not have live stock syncing and you need the item urgently, please contact the store directly to check availability before placing your order or travelling to collect.

Items ordered into store

If your selected store does not currently have stock available, the item may be ordered into store from our central warehouse where stock is available.

Some stores receive warehouse deliveries once or twice per week. Collection times can therefore vary depending on:

The store’s delivery schedule
The day and time your order is placed
Warehouse stock availability
Store order cut-off times
Bank holidays or seasonal busy periods
Delivery delays outside our control

In some cases, it may take up to 7 days or more before an item is available to collect, especially if the order is placed after the store’s warehouse order cut-off time.

Where possible, we will show an estimated collection day before you place your order.

What the collection messages mean

You may see different Click & Collect messages on the product page or in your basket.

In stock
The selected store is showing stock available for collection. Please still wait for the store to confirm your order is ready before travelling.

Only X in stock
The selected store is showing limited stock available. Stock levels can change, so please wait for confirmation before travelling.

Order now, collect from [day/date]
The item may need to be ordered into your selected store from our central warehouse. The estimated collection day is based on the store’s delivery schedule and warehouse availability.

For stores without live stock syncing, this message may also be shown when we cannot confirm local store stock in real time.

Out of stock
The item is not currently showing as available from the selected store or central warehouse. If your selected store does not have live stock syncing, it may still be worth contacting the store directly to check whether they have stock locally.

Online Exclusive
The item is available for home delivery only and is not available for Click & Collect.

Store opening hours

You can collect your order during your selected store’s normal opening hours once you have received your ready notification.

Opening hours vary by store. Please check the opening hours for your selected store before travelling.

How long will my order be held?

Once your order is ready for collection, the store will hold it for 14 days.

If you are unable to collect within this time, please contact the store as soon as possible. The store may be able to agree a later collection date.

If your order is not collected within 14 days and you have not contacted us or the store, your order may be cancelled and refunded.

Someone else collecting on your behalf

Someone else can collect your order on your behalf.

They should bring:

A copy of your order confirmation email
Your order number
Their own photo ID, if requested by the store

For age-restricted products, the person collecting must be old enough to collect the item and may be asked to show valid photo ID, such as a driving licence or passport.