How Click & Collect Works

Click & Collect lets you order online and collect from one of our participating Home Hardware stores. It is always free, with no minimum spend.

Availability and collection times can vary depending on your selected store, the items in your basket, local store stock and warehouse delivery schedules.

1. Choose your preferred collection store

You can select or change your preferred Click & Collect store on the product page or in your basket.

Once you have chosen a store, we will show Click & Collect availability for that selected store where possible.

If you want to change your store, use the Change store option and choose a different participating store.

2. Check product availability

After selecting your store, you may see Click & Collect availability messages on the product page or in your basket.

These messages help explain whether the item is available at your selected store, needs to be ordered into store, or is not currently available for Click & Collect.

You may see messages such as:

In stock
The selected store is showing stock available for collection. Please wait until the store confirms your order is ready before travelling.

Only X in stock
The selected store is showing limited stock available. Stock can change throughout the day, so please wait for your ready notification before visiting.

Order now, collect from [day/date]
The item may need to be ordered into your selected store from our central warehouse. The estimated collection day is based on the store’s delivery schedule and warehouse availability.

Out of stock
The item is not currently showing as available from your selected store or our warehouse. If your selected store does not have live stock syncing, it may still be worth contacting the store directly to check local availability.

Online Exclusive
The item is available for home delivery only and is not available for Click & Collect.

Click & Collect Only
The item cannot be delivered to a home address and must be collected from a participating store.

3. Store stock information

Some stores have live stock syncing with our website. For these stores, we may show the quantity currently available for collection.

Stock information is updated regularly, but it should still be treated as an estimate. Stock can change due to in-store sales, customer reservations, order processing or stock adjustments.

Some stores do not currently have live stock syncing. For these stores, the website may show an estimated collection date based on when the item could be delivered from our central warehouse.

This does not always mean the store has the item in stock today. The store may already have the product locally, but our website may not be able to confirm this in real time.

If you need an item urgently, or you are travelling a long distance, we recommend contacting your selected store directly before placing your order or travelling to collect.

4. Go to your basket

When you are ready to order, go to your basket and check that your preferred collection store is selected.

On desktop, you’ll see the Collection and Delivery options in your basket.

On mobile, you may need to select the Collection tab in your basket before scrolling down to continue with Click & Collect.

Please check the Click & Collect availability shown for each item before placing your order.

5. Select Pay Now & Collect

To place your Click & Collect order, choose Pay Now & Collect from your basket.

This will take you to the Click & Collect checkout, where you can enter your billing details and complete payment.

Your order will then be sent to your selected collection store for processing.

6. Wait for your ready notification

Please do not visit the store immediately after placing your order.

Your selected store needs to process your order and confirm when it is ready for collection.

Some orders may be ready sooner if the store already has the item available. Other orders may take longer if the item needs to be ordered into store from our central warehouse.

Some stores receive warehouse deliveries once or twice per week. If your order is placed after the store’s warehouse order cut-off time, your item may not arrive until the store’s following delivery.

Where possible, we will show an estimated collection day before you place your order.

7. Track or manage your Click & Collect order

After placing your order, you’ll receive a Click & Collect order confirmation email.

Click the View Order Details button in this email to view your order status, manage your order or request cancellation where available.

For Click & Collect orders, your order details page may show statuses such as:

• Pending — your order has been received and is waiting to be processed.
• Awaiting collection — your order is ready to collect from your selected store.
• Complete — your order has been collected.
• Refunded — your order has been refunded.

8. Collect your order

Once your order is ready, your selected store will contact you by phone, email or text, depending on the contact details provided and the store handling your order.

Please wait until you have received confirmation that your order is ready before visiting the store.

When collecting your order, please bring your order confirmation email or order number. Showing the email on your phone is fine.

For age-restricted products, you may also be asked to show valid photo ID, such as a driving licence or passport.

9. If someone else is collecting for you

Someone else can collect your order on your behalf.

They should bring:

• A copy of your order confirmation email
• Your order number
• Their own photo ID, if requested by the store

For age-restricted products, the person collecting must be old enough to collect the item and may be asked to show valid photo ID.

10. After collection

After your order has been collected, you’ll receive a Thanks for collecting your order email.

If there is a problem with your order after collection, you can use the options at the bottom of this email to:

• Arrange a return — submit a return request form to the store before visiting.
• Call the store — contact the collection store directly.

For Click & Collect returns, the item should be returned through the store it was collected from.

Important Click & Collect notes

Not all products are available for Click & Collect.

Some products are Online Exclusive and are only available for home delivery. Some products are Click & Collect Only and cannot be delivered to a home address.

Click & Collect availability, stock information and collection dates are estimates and may change. Please always wait for your selected store to confirm that your order is ready before travelling.

Last updated 06/07/26